Our Policies

For us, privacy for our valued customers is very important. We strongly believe that the personal information of our customers should not be shared with the third party without the prior consent or request from the customer.

What information is, or may be, collected from you?
As part of the registration process on the Website/Application, Bahawa Organic Farm Private Limited may collect the following personally identifiable information about you: Name including first and last name, alternate email address, Address, Mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the Website/Application you visit/access, the links you click on the Website/Application, the number of times you access the page and any such browsing information along with your lifestyle preferences.

How do we Collect the Information?
Bahawa Organic Farm Private Limited will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof. The Website/Application may contain links to other Website/Applications. Bahawa Organic Farm Private Limited is not responsible for the privacy practices of such Website/Application which it does not own, manage or control. The Website/Application and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to the Website/Application.

How is information used?
Bahawa Organic Farm Private Limited will use your personal information to provide personalized features to you on the Website/Application and to provide promotional offers to you through the Website/Application and other channels. Bahawa Organic Farm Private Limited will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. Bahawa Organic Farm Private Limited will use this information to preserve transaction history as governed by existing law or policy. Bahawa Organic Farm Private Limited may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers. Bahawa Organic Farm Private Limited will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party Website/Application. You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager. Information about Customers on an aggregate (excluding any information that may identify you specifically) covering Customer transaction data and Customer demographic and location data may be provided to partners of Bahawa Organic Farm Private Limited for the purpose of creating additional features on the Website/Application, creating appropriate merchandising or creating new products and services and conducting marketing research and statistical analysis of customer behaviour and transactions.

With whom your information will be shared?
Bahawa Organic Farm Private Limited will not use your financial information for any purpose other than to complete a transaction with you. Bahawa Organic Farm Private Limited does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services you’ve requested and such information is necessary to provide these products or services the information may be shared with Bahawa Organic Farm Private Limited’s business associates and partners. Bahawa Organic Farm Private Limited may, however, share consumer information on an aggregate with its partners or third parties where it deems necessary. In addition, Bahawa Organic Farm Private Limited may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Website/Application’s terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

Financial Information
Bahawa Organic Farm Private Limited does not store/use any financial information. Bahawa Organic Farm Private Limited uses third party software like Paytm for any financial transactions and has no liability towards any transaction conducted through such software. You may visit Paytm website (www.paytm.com) for details on their policies and Terms of service.

How can you correct inaccuracies in the information?
To correct or update any information you have provided, the Website/Application allows you to do it online. In the event of loss of access details or if you are unable to change details online, you can visit www.bahawaorganicfarm.com/contact.

Policy updates
Bahawa Organic Farm Private Limited reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Website/Application.

Contact Information
If you wish to contact the company, email us at [email protected]

It is unfortunate to hear that you faced issues during your purchase. However, we always strive to provide you with the best customer service experience. For such unfortunate events, we got you covered for some exceptional cases as mentioned below :

Pricing
All the products listed on the Website/Application will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis, some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery, additional charges will be collected or refunded as the case may be at the time of the delivery of the order. Cancellation by Website/Application/Customer
You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service, updating necessary information in your account on the APP. In such a case we will refund any payments already made by you for the order into your wallet held with Bahawa. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the Website/Application, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Milk Unfit for Consumption:
Our milk has no preservatives or additives. Maintaining optimum temperature, hence, is key to keeping the milk fresh and fit to be consumed. However if the cold chain inadvertently breaks at our end, causing the milk to sour on the day of delivery, you can request a refund for the said lot. Such a claim will be considered if the complaint is raised within 1 day of product delivery. Refund is initiated once we collect the soured milk bottles from you. Withdrawal:
Unfortunately, withdrawal from the Wallet Balance is not possible.
For placing an order, you can add an amount on your own discretion to the Bahawa wallet. Once the amount is added to the wallet, that amount can not be refunded but can only be utilized to buy Bahawa products of the same value or more amount can be added to your wallet to order products of higher value.

Erroneous Delivery
A delivery will be considered erroneous at our end if you intimated us in advance.If you receive a delivery despite this, you are eligible for a refund.
Refusing delivery without prior information does not qualify for refund. The following are the only admissible ways of prior intimation:
1. Call our customer care department.
2. Email our customer care department.
3. Update necessary information in your account on the APP.
Please note, informing the delivery boy is not admissible as formal intimation of order. The customer care department is the only authorized channel for this.

Accidental Breakage of milk bottle :
We understand accidents can happen. Breakage of one bottle, the first and only first time it happens will incite no charge. Going further, each broken glass bottle will be charged at Rs.60.
It is requested to thoroughly rinse the glass bottles before returning them the other day to the delivery guy.

Refund for unserviceable areas :
It is advisable to confirm from our customer care if you reside under our serviceable zone before you place the order and make payment. However, if you have already made the payment and reside in an area not covered under our scope of delivery, you can request a full refund of the same.

Refund for damaged packaging :
In the event of receiving a product with the broken seal or damaged packaging, you can immediately contact our customer care and retain pictures of the damaged product to claim a refund or place a replacement request.

Refund for missing items :
If you have not received an item you paid for, you can immediately place a refund request on the same day itself and we shall process it at the earliest.

All refunds will be processed within 10 working days from the date of receiving the order.

If your grievance is not listed in the above list, you can reach out to us. Reach out to us at [email protected]

Refund Modes : Bank account online transfer & Cheque

We thank you for offering us an opportunity to serve you. While we strongly believe in ‘On Time- Every Time’ delivery, in case of any unforeseen circumstances, the delivery of certain products can get affected.

Below is our delivery policy:
We won't be able to deliver the products to you if you fall under our non serviceable zone. You can contact our customer care “mention number” to know if your area falls under our scope of delivery.

In rare cases, some of the deliveries can get delayed or affected due to situations not under our control which if at all happens, we reserve the right to cancel the order or reschedule the order.

If there are any changes in the delivery, it should be intimated before 3 pm else it will be rescheduled the other day.

It is advisable to recheck your name, contact details and address while placing the order to avoid unnecessary delays or an undesirable purchase experience.

  • We work on a subscription based model for which pre-payment is necessary.
  • An order shall be considered as confirmed only when the payment for the same has been completed.
  • All deliveries will be scheduled once the payment is complete.
  • Payment can be done online on our website www.bahawaorganicfarm.com or Bahawa Organic Farm mobile application.